Terms of Service

These Terms of Use ("Terms") govern your use of the Melodic Montage Studios LLC website (the "Website" or MMS). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to all these Terms, do not use the Website. Completing an order/purchase of the company’s services, you indicate that you have reviewed and agree with the following terms:

1. Use of Website: You agree to use the Website only for lawful purposes and in accordance with these Terms. You are prohibited from using the Website in any way that violates any applicable federal, state, local, or international law or regulation.

1a. Use of Mobile (SMS Text) Communications:

Customers will only receive text messages if they request this form of communication via the company's website/landing pages, email/newsletters or sign-up forms. Communicating with an on-page automated attendant to request a text for appointment reminders or other concerns is acceptable. Prior to receiving text communications, the customer will be informed that requesting a text from the auto attendant (as well as our team via phone or email) constitutes granting permission to receive text communications. Customers can freely opt-out of sms communications by replying STOP at any time. This will enable all text communications to cease immediately. All customers will be provided with clear instructions for opting out of messaging services.

2. Age: You must be 18 years old to use the Website. By using the Website, you represent and warrant that you are at least 18 years old.

3. Privacy: Your use of the Website is also governed by our Privacy Policy. Please review our Privacy Policy carefully before using the Website.

4a. Refunds: We do not issue refunds after 3 business days following payment for services (See sections 14 & 15). However, at our discretion, we may issue service credits that do not expire. Clients may also receive service credits or monetary referral fees for referring new clients who purchase services (See section 5 for "Affiliates"). This remains for the duration of the referred customer's ongoing services and terminates if the referred customer cancels their service(s).

5.  Company Affiliates & Strategic Partners

Affiliates of Melodic Montage Studios LLC are individual members who are paid commissions for referring new clients to our services, courses and subscriptions. The commissions are subject to the terms of the offer which will be provided in writing to affiliates prior to being approved to promote the products or services of MMS. The affiliate is not required to be a paid member. However, paid members might receive a larger commission than non-paying members, subject to the product/service being promoted. Members who have earned at least $600 will be required to complete specified tax documents (to be provided in the affiliate portal) before further commissions will be paid out. 

5a. Fraudulent Activities and Penalties

Affiliates and Strategic Partners found committing fraudulent or unethical acts to gain commissions (including but not limited to spam, deceptive tactics, unethically promoting false promises to potential buyers, etc) will be removed from the affiliate program and will forfeit all pending commissions. Depending on the severity of the actions committed in this scenario, the affiliate may be subject to litigation. Participation in MMS affiliate programs means automatic acceptance of the affiliate program terms and conditions which must be accepted in addition to the terms and conditions herein. 

5b. Affiliate Commissions and Payment Terms

The payment terms for MMS Affiliates are set at 30 days following the sale made by an affiliate. Product cancellations and refunds issued by the client who purchased through the MMS affiliate will affect commissions paid out and will be visible in the dashboard of the affiliate's account. The commission amounts can range from 10% to a maximum of 50% of the product or service price being promoted by affiliates.

5c. Strategic Partners

There are two categories of Strategic Partners. The first category is defined as a company or affiliate network that MMS has partnered with to bring enlightenment, tools, &/or resources to our clients by including their technology or content. If (through our promotional efforts) our clients make purchases from our Strategic Partner, MMS may be credited or compensated for referring the purchase to their platform. The other classification of Strategic Partners are companies that are compensated by MMS for sending new buyers to our services, courses or software. The payment terms and commission amounts are defined on a case-by-case basis between MMS and the Strategic Partner. Strategic Partners can include (but are not limited to) advertising platforms, affiliate networks, or influencers.

6. Arbitration: Any dispute arising out of or relating to these Terms or your use of the Website shall be settled by arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.

7. Revisions and Timely Communication: Clients are entitled to up to 2 revisions for video production projects. Additional revisions will be billed at the hourly rate of $150/hr., subject to change. Clients are expected to provide feedback, approvals, and content in a timely manner. This includes but is not limited to providing content, images, or preferred video footage within 72 hours of placing an order. It is also imperative that clients provide a completed onboarding form which will be provided at the time of placing an order.

8. Copyright and Music Selection: Clients may provide their choice of music for video projects, but they are responsible for ensuring compliance with copyright laws. While the company will deploy safeguards to protect the team and clients from errors related to copyright infringement, the company assumes no responsibility for legal repercussions if the client does not observe copyrights of artistic images and music when submitting materials to be included in projects.

9. Confidentiality and Intellectual Property: We respect the confidentiality and intellectual property rights of our clients. We will not disclose confidential information to third parties without consent.

10. Modification of Terms: We reserve the right to modify these Terms at any time. All changes will be effective immediately upon posting.

11. Contact Information: If you have any questions about these Terms or the Website, please contact us at admin@melodicmontage.studio

12. Payment Plans: Clients are allowed to make full payments or enroll in payment plans for our services. By choosing a payment plan, clients agree to honor their service agreements and payment schedules. Failure to fulfill payment obligations under a payment plan automatically forfeits the client's right to completion and delivery of services. 

13. Free and Paid Trial Periods:

Certain tools and resources within our arsenal may come with a complimentary (free) 7, 14 or 30-day trial period or the trial period will be offered for a small, upfront fee ($10-$49). Users are encouraged to leverage this opportunity to get acquainted with the functionalities and capabilities of our systems. This trial period serves as a litmus test, enabling users to ascertain the suitability of our platform(s) for their business needs.

In order to participate in a trial for software or course memberships, the user must submit and maintain an active credit card on file. Depending on the type of trial, pre-paid cards may not be eligible.

If the membership or software access is cancelled prior to the end of the trial period, the credit card on file will not be charged for the post-trial billing period. However, if the client finds the platform to be unsuitable after the trial, a full or partial refund may be applicable in accordance with the policy outlined herein (See section 15)

14. Service Credits

First time inquiries are eligible for a $500 service credit. This credit will be applied across a minimum of 12 months of services or 12 months of membership participation. This offer cannot be included with other promotions. This offer cannot be applied to an existing discount or a service/software trial. Alternative service credits may be issued at the sole discretion of the company to be applied to orders totaling $2K or more.

By using our website or engaging with our services, you agree to abide by these Terms of Service. If you have any questions or concerns, please contact us at admin@melodicmontage.studio

15. Refund Policy:

At Melodic Montage Studios LLC, we prioritize your satisfaction above all else, striving to deliver an unparalleled experience for our valued customers. Recognizing the importance of a flexible refund policy within the realm of our Software as a Service (SaaS) marketing platform, we have meticulously crafted the following guidelines for your convenience and clarity.

15a. Cancellations and Refunds for Services:

Cancellations of service (such as video production, web design, or customized A.I. solution building) must be requested in writing within 24 to 48 hours of placing an order. In general, refunds in the amount of 100% are issued if the team has not completed the project (and has not submitted prior written notice to the client) by the agreed-upon deadline of the onboarding documents.

Refunds for services are not warranted if the project was not completed due to an inability to reach the client after 5 communication attempts from our team [meaning that calls/texts/emails were sent to the client regarding their project(s)]. If the project cannot be completed due to the above-mentioned reason, all funds received will be converted to service credits that do not expire. The credits are not transferrable and can be applied to future services.

At the company’s discretion, a partial refund may be warranted. These matters will be handled with delicate care and proactive communication.

15b. Project Completion

Projects are considered completed upon fulfillment of all client requirements as outlined in the onboarding form. It is understood that some revisions may be required.

15c. Scope of the Refund Policy:

This refund policy extends to all subscription plans (such as weekly, monthly, quarterly, annual, and lifetime software or course membership) offered by Melodic Montage Studios LLC. For service-related refunds, See section 15a.

15d. The 14 & 30 Day Trial:

Melodic Montage Studios LLC proudly offers a 14 or 30-calendar-day trial commencing from the date of an initial subscription. Should you find our product or service to be unsatisfactory within the trial period of your subscription, you may cancel the subscription without fees and billing will cease upon the date of cancellation. If there are setup fees associated with setting up service/product trials, these will not be refunded. In processing the cancellation request, our team may inquire about the reason as all feedback can help improve our products and services going forward. The request will be honored and processed whether or not the client decides to explain their reason for cancellation. Cancellation requests must be submitted in writing via email within 14 calendar days of the next billing date.

15e. Refund Qualifications

To qualify for a refund, please ensure the following conditions are met:

• The refund request is submitted within 2 calendar days from the date of purchase. This is for software tools and course memberships as well as for services such as web design, video production, or customized A.I. creation. (See section 15a)
• You have adhered to all terms and conditions stipulated in our Terms of Service.
• Before requesting a refund, you have diligently utilized our platform to avail yourself of all accessible resources to use it properly and shared any concerns with our team.
• For a service-related refund request, you have first exhausted the free revisions (See section 6) made available and provided detailed instructions for our team to have the best chance of fixing any project errors.
• You have submitted communications to our support team via email for assistance and permitted at least 7–10 business days for our team to rectify any issues related to the service, system or software.
• Should you have any inquiries or require clarification regarding our service plans or refund policy, kindly reach out to our dedicated customer support team at: admin@melodicmontage.studio

15f. Refund Request Process: